FAQ

FAQ (Frequently Asked Questions)

Q: How do I choose the right Building Blocks for my child’s age?

A: We design Building Blocks for specific age groups to ensure safety and developmental fit—check the product page or use this quick guide:
  • 0–2 years (Toddlers): Large foam/wooden blocks (2–3 inches) with no small parts (prevents choking). Focus on sensory play (bright colors, easy to grip).
  • 3–5 years (Preschoolers): Medium plastic blocks (1–2 inches) with simple connectors. Encourage fine motor skills (stacking, basic shapes).
  • 6+ years (Kids/Teens): Small STEM blocks (0.5–1 inch) with complex connectors. Support problem-solving (e.g., building robots, houses).
If unsure, email recoil_fright_2n@icloud.com with your child’s age and interests—we’ll recommend the best set.

Q: Do Early Education Machines require batteries or charging?

A: All our Early Education Machines are rechargeable (no disposable batteries needed) and include a USB-C charging cable in the box. Key details:
  • Battery life: 6–8 hours of continuous use (e.g., math games, storytime).
  • Charging time: 2–3 hours to full charge (use a 5V/2A adapter for best results).
  • Offline use: Most content (e.g., flashcards, basic games) works without Wi-Fi—great for travel.
If your machine won’t charge, check the cable for damage or email us for troubleshooting tips.

Q: What’s inside a Mystery Box? Can I choose the theme?

A: Our Mystery Boxes are curated around kid-friendly themes (clearly listed on product pages—e.g., “Space Adventure”, “Princess Castle”, “STEM Lab”) and include 4–6 age-appropriate items:
  • Example (Space Theme, 5–8 years): Mini Building Block rocket, space-themed Early Education flashcards, glow-in-the-dark stickers, and a small puzzle.
  • Theme choice: Yes! Select your preferred theme from the dropdown menu when adding a Mystery Box to your cart—we do not send random themes unless marked “Surprise Theme”.
Note: Mystery Boxes are final sale if opened—we cannot accept returns/exchanges for “disliked contents” (only unopened or damaged boxes qualify).

Q: Are your products safe for kids with allergies (e.g., wood dust, plastic chemicals)?

A: Yes—all our products meet strict safety standards:
  • Building Blocks: Wooden blocks are sealed with non-toxic, allergy-friendly paint (free of lead and formaldehyde); plastic blocks are BPA-free, phthalate-free, and latex-free.
  • Early Education Machines: Casings are made of food-grade plastic (safe if kids mouth the edges); screens use anti-glare, non-toxic coatings.
  • Mystery Box items: All in-box products are tested for allergens—we avoid items with common triggers (e.g., latex stickers, scented toys).
If your child has severe allergies, email us for a full ingredient list before purchasing.

Q: How much does shipping to the U.S. cost, and how long does it take?

A: Shipping to the U.S. is calculated in USD and varies by item size (see “Shipping Policy” for details). Key timelines:
  • Standard Shipping: 5–7 business days (free for orders over $50 USD).
  • Expedited Shipping: 2–3 business days ($12.99 USD flat rate, regardless of item size).
All U.S. shipments include tracking (sent via email once shipped) and are delivered via USPS or UPS. Remote areas (e.g., Alaska, Hawaii) may add 1–2 business days to delivery time.